Aftercare & Repairs

Aftercare & Repairs

Our Craftsmanship Promise

Each SOMA SEMA piece is handcrafted with care. We stand behind the quality of our work and offer warranty support, repairs, and routine maintenance to help your jewelry remain part of your life for years to come.

Warranty Coverage

If a manufacturing defect becomes apparent within one month of delivery, such as a faulty solder joint, defective clasp, or improperly closed connecting ring, we will repair or replace the piece free of charge once the issue has been assessed.

Please send us your order details, clear photographs, and a description of the issue so we can advise you on the next steps.

Incorrect Items or Damage in Transit

If you receive an incorrect item or your piece arrives damaged, please contact us within seven days of delivery and include photographs of the item and its packaging.

Once confirmed, we will arrange a free replacement and cover the associated shipping costs.

Returns & Size Adjustments

Returns and exchanges are handled in accordance with applicable consumer protection laws. For online orders in Taiwan, you may request a return within seven days of delivery, unless the item qualifies for a statutory exception to the seven-day cancellation right.

Personalized pieces that qualify for a statutory exception, and were clearly identified as exempt before purchase, cannot be returned due to a change of mind. If your piece is defective or does not match your order, please contact us for assistance.

For size adjustments, please provide the design, current size, and desired size. We will assess whether an adjustment is possible based on the piece’s construction and materials, then provide a quote and estimated turnaround time.

Standard size adjustments are subject to a service fee and shipping costs in both directions. Manufacturing defects and incorrect items are handled under the relevant aftercare provisions.

The warranty and notification periods described here do not limit your statutory rights.

Ongoing Repairs & Maintenance

We offer ongoing repair support for our pieces. Repair options depend on the condition of the item, its construction, and the availability of materials.

Services include:

• Ring resizing and other size adjustments
• Replating gold-plated sterling silver pieces
• Surface refinishing and polishing
• Component repairs and replacement
• Restringing beaded bracelets and necklaces
• Natural gemstone and crystal replacement

Indicative Repair Fees

All prices are in New Taiwan dollars. Final fees depend on the condition of the piece, the materials, and the work required.

• Adjustment of open or loose connecting rings: Free
• ORE collection restringing: NT$350–480
• Beaded bracelet or necklace restringing: NT$350–400
• Natural stone or crystal replacement: Quoted according to the material, design, and size
• Resizing, replating, and other repairs: Quoted individually

Customers are responsible for shipping costs in both directions for standard repairs and maintenance. Shipping arrangements for warranty claims, incorrect items, or damage in transit will be confirmed separately under the relevant provisions.

 

Requesting Aftercare Support

Please contact us through CONTACT US or email soma.sema.studio@gmail.com with:

• Your order number or purchase details
• Clear photographs of the whole piece and the area requiring attention
• A description of the issue or the adjustment you would like

 

We will assess your piece and advise you on the available options, estimated cost, and turnaround time. Please confirm the shipping instructions with us before sending your piece back to the studio.

We believe jewelry can evolve with time and become a lasting companion. Whenever your piece needs a little care, we are here to help.